Terms and Conditions of Sale

Pricing policy

Ezy Health Food sells best quality health food products at the lowest possible prices to provide the best possible value for customers. Some products are occasionally put on sale at additional discount.

Product Availability

We make every effort to keep all our product lines in stock. However, occasionally a product may be out of stock. In this case we may need to hold your order until the product arrives. After you place your order, we'll advise you as to how long we think the product will take to be delivered to us.

When we need to order an item in for you, the price shown may no longer be current, as new stock shipments may have different prices, we will inform you of the new price and seek your instruction before proceeding.

Returns policy

Our policy is to exchange product that is faulty or has been damaged prior to delivery or where an error in processing has occurred.

Return requests will require a 'Returns Authorisation Number'. Please note products are not returnable where they have been opened or the seal broken.

To obtain a Returns Authorisation Number please follow these steps:

1. Email the invoice number the goods were initially received on with your reason for wishing to return items to info@ezyhealthfood.com.
2. If your request to return products is accepted Ezy Health Food will email back a RAN (Returns Authorisation Number).
3. Please include this Returns Authorisation Number when you return the approved product.
4. Ezy Health Food will then provide an exchange of that product.

Returns will not be accepted unless a request for a Returns Authorisation Number has been received within 7 days of sale.

Cancelling online orders

You may cancel all or part of your online order, provided you contact us before you receive the email notification that your order has been despatched.

Please email orders@ezyhealthfood.com and include your order number.

Delivery time

Orders to be delivered within Australia, once processed and payment cleared, should be received within 1-5 business days for east coast destinations and between 5-10 business days elsewhere.

If you order multiple items and all are not in stock at the time, we will advise you of their estimated arrival times, and seek instructions for delivery.

Delivery cost

For a limited time all Australian retail orders will be shipped FREE and at no charge. Our standard charge for Australian orders is $10.00 for orders under $100.00 and $8.00 for orders over $100.00 and may revert at any time. We will advise you if this charge will be applied. Freight will be charged at cost on wholesale orders below our wholesale freight-free threshold.

Should you not enter an authority to leave message during checkout, packages may need to be signed for on delivery. In such cases please ensure you use a delivery address where someone will be able to sign for the delivery during business hours, or please stipulate "deliver by Australia Post". Unless Australia Post is stipulated extra delivery charges may apply if there is neither an authority to leave or else no one at the delivery location to receive the goods. It is entirely your responsibility what happens to your order after an Authority To Leave or Special Delivery Instruction has been followed by the courier.

Privacy policy, email subscription & unsubscribe

By visiting www.ezyhealthfood.com or any of the domain names that link to www.ezyhealthfood.com, you are accepting the practices described in the Privacy Policy. This includes any email communication relevant to your dealings with www.ezyhealthfood.com including occasional promotional information. You may opt out of these emails at any time by emailing us at info@ezyhealthfood.com.

Trading hours / address

Orders may be placed on www.ezyhealthfood.com 24 hours per day, 7 days per week & 52 weeks of the year.

Orders may also be placed by calling “1800 ezy health food” (1800 399 432) between 9:00am and 5:00pm EST, Monday to Friday except Public Holidays.

We can be contacted by email at orders@ezyhealthfood.com.

Should you wish to unsubscribe to emails from us please email us at info@ezyhealthfood.com.

Please address all postal correspondence to:

Ezy Health Food
PO Box 290
Burleigh Town, QLD 4220
Australia

Ezy Health Food business hours are between 9.00 am to 5.00 pm EST, Monday to Friday except Public Holidays

Disclaimer

All information on this website is accurate and up to date to the best of our knowledge. However, no liability is accepted by Ezy Health Food for inaccuracies, errors or omissions.